A short-staffed IT function doesn't announce itself until something breaks — and when it does, the cost isn't measured in a ticket queue; it's measured in downtime on the floor.
- A generalist IT hire who's never supported a manufacturing environment can be slow to diagnose issues that stop production, not just slow a desktop.
- Turnover in a systems role often takes undocumented knowledge with it — the workarounds nobody wrote down.
- Without a candid read on what a role actually requires, companies sometimes hire for help desk skills when what they need is someone who understands ERP or production systems.